FAQ's

(1) The Web Store


What forms of payment do you accept?

We accept the major credit cards: Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

 

Do I need to create an account to purchase from this store?

No, you are not required to set up an account to make a purchase, simply check out as a guest.   Creating an account will allow you to save items in your cart for another time and access your past orders.

 

How secure is this store?

This store is very secure.  All payments are processed either via Stripe or PayPal (you select your option at checkout). Strip Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.  Paypal is one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected.  Stripe & Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

 

Why is there sales tax?

We are required by law to charge sales tax on all items sold within the United States.  Your local sales tax will be calculated upon checkout.   For international orders, we do not collect sales tax.

 

(2) Shipping


How long will delivery of my order take?

Delivery of your order will depend on the shipping option you select at checkout.  To view all the details about our shipping options and delivery information, visit our Shipping Page, here.

 

How much does shipping cost?

Shipping costs are calculated based on your location within the USA and the speed of shipping selection. To view the options for shipping and their costs, add your desired products to your cart, proceed to the cart page, select your country and click "Calculate Shipping Costs".

 

Do you ship internationally?

Yes! We ship worldwide. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.  For delivery times and more information, visit our International Shipping page, here.   

 

(3) Return Policy


Do you accept returns?

Yes! Customer satisfaction is of the utmost importance to us.  Read all the details on how to return an item here.

 

(4) Products


 Where are your products made?

We proudly make each and every one of our products in the USA.  Specifically, in the sunny city of Los Angeles, CA.

 

How do I clean my leather pieces?

Your leather piece will last a lifetime if you use proper leather care and treatment.  The basics of leather care:

  • Gently clean with mild soap and water.
  • To condition the leather, you can use market leather oils and conditioners, or try our favorite at-home conditioner: a few drops of olive oil. Wipe with a cloth over the top side only.
  • Avoid leaving your leather pieces outside in the sun for long periods of time.
  • Remember to take leather rings off when you wash your hands.

These simple care steps will extend the life of your accessories.  If you have any specific questions, don't hesitate to ask! Shoot us an email, here.

 

Will you re-sock Sold Out items?

We restock popular items on a monthly basis. There are a few JAKIMAC items that are one of a kind and will not be restocked. If this is the case, it will be listed in the product description.

 

Do you make custom items?

Yes. If you're interested in a one-of-a-kind piece, you can find out more on our Custom page, or email us.

   

(5) More Questions?


If you have further questions, please feel free to contact us via email.  We'll respond within 24 hours.

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