Return Policy

Exchanges

  • At this time, we only accept exchanges for a different size of the same item purchased.
  • Please contact us if you would like to exchange an item for another size.

Return Policy

  • Items must be returned within 14 days of receipt.
  • Items must be unworn, in new condition.
  • Items must have all tags, including any JAKIMAC hangtags, attached.
  • Any pieces marked "Final Sale" cannot be returned.

How to Return an Item

Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a processing and return shipping fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable. 

  1. Email us at customerservice@jakimac.com and let us know the reason for your return.  Please provide your order number.  If you have an account with us, you can login to find your order history.
  2. Choose return for store credit or a refund.  We will provide you with a USPS return mailing label to fix to your package.
  3. Pack up your item in it's original packaging, or provide proper packing if you did not keep the packing your item shipped in.  If your item is returned to us damaged, it cannot be returned
  4. Print your label and secure the label on the outside of the package.
  5. Drop off at your nearest USPS branch, or place in your mailbox for your postal carrier to pickup.

International Returns

Please contact us at customerservice@jakimac.com and let us know the reason for your return.   Returns for store credit require a processing fee of $5.99, and returns for a refund to your original payment method (i.e. credit card, Paypal) will require a processing and international return shipping fee of $12.99, which will be deducted from the amount to be refunded to you.  Original shipping charges are non-refundable. We also cannot refund duties or  taxes paid on your item.

Refunds and Processing

  • Refunds will be processed within approximately 3 business days after we receive your return.
  • Original shipping charges are non-refundable.

Store Credit

  • Store Credit can only be used online at www.JAKIMAC.com.
  • Store Credit is provided in the form of a personalized Coupon Code that holds the value of the credit amount.
  • Store Credit cannot be transferred to another person or account.
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • Store credit never expires.
  • Store credit is provided in U.S. Dollars.

 

If you have additional questions about our return policy or shipping information, feel free to contact us


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